Privacy Policy

Effective Date: 26/09/2026

Welcome to shopwithuncle.com (referred to as “we”, “us”, or “our”). We are committed to protecting the privacy and security of both our customers (buyers) and our registered sellers (vendors). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our marketplace or use our services.

1. Information We Collect

To provide a secure and efficient multivendor marketplace, we collect information from both buyers and sellers.

A. Information Collected from Buyers:

  • Personal Details: Name, email address, phone number, and account passwords.

  • Order Information: Shipping address, billing address, and order history.

  • Payment Data: Payment method details (Note: We do not store full credit card numbers; payment processing is handled by secure third-party gateways).

B. Information Collected from Sellers (Vendors):

  • Business Details: Store name, business address, and contact information.

  • Identity Verification Documents: To comply with legal requirements and prevent fraud, we collect copies of government-issued IDs, such as a National ID Card (NID), Passport, or Driving License during the store approval process.

  • Financial Information: Bank account details or mobile banking numbers (Bkash, Nagad) for processing commission settlements and payout withdrawals.

C. Automatically Collected Information:

  • Device & Usage Data: IP addresses, browser types, device identifiers, and browsing actions on our website.

  • Cookies: We use cookies to maintain cart functionality, keep you logged in, and analyze site traffic.

2. How We Use Your Information

We use the collected data for the following operational purposes:

  • Fulfilling Orders: To process transactions, arrange shipping, and facilitate Cash on Delivery (COD) services.

  • Vendor Verification: To authenticate seller identities and approve store creations, ensuring a safe ecosystem for buyers.

  • Platform Operations: To calculate the 10% platform commission, manage seller dashboards, and handle financial payouts.

  • Communication: To send automated order confirmations, tracking numbers, policy updates, and customer support responses.

  • Security & Fraud Prevention: To monitor for suspicious activity, unauthorized access, or fraudulent transactions.

3. How We Share Your Information

We do not sell your personal data to third parties. We only share your information with trusted partners strictly for business operations:

  • Logistics & Courier Partners: We share buyer names, phone numbers, and shipping addresses with courier services (e.g., Steadfast, Pathao, RedX) to fulfill deliveries and collect COD payments.

  • Payment Gateways: Financial data is shared securely with payment processors to facilitate transactions and vendor withdrawals.

  • Legal Compliance: We may disclose your information—including vendor verification documents—if required by law, government request, or to protect the rights, property, and safety of our platform, our users, or others.

4. Data Security & Protection

We implement industry-standard security measures to protect your personal data.

  • Seller Documents: Sensitive verification files (NID, Passport) are stored securely on our servers with restricted admin access and are strictly used for identity verification.

  • Website Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.

  • While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your user role, you have the following rights:

  • Access & Update: You can access and update your profile, store details, and contact information directly from your Customer or Vendor Dashboard.

  • Account Deletion: You may request the deletion of your account. However, we may retain certain operational records (such as completed order invoices and past commission data) for legal and accounting purposes.

  • Cookies Management: You can disable cookies through your browser settings, though this may affect the functionality of your shopping cart and dashboard.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our platform features (such as new vendor rules or courier integrations). We will notify active users of any significant changes via email or dashboard announcements.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:

  • Email: support@shopwithuncle.com

  • Phone:  +880 1625-057313