Comprehensive Seller Handbook & Store Operational Guidelines

Welcome to our marketplace! As a valued seller, you have access to a powerful suite of tools to grow your business, reach more customers, and manage your operations seamlessly.

To ensure a smooth, transparent, and trustworthy ecosystem for both sellers and buyers, we have established a complete operational guideline. Please read through these detailed instructions on how to set up, operate, and scale your business on our platform.

Phase 1: Registration, Verification & Approval

To maintain a high standard of trust and prevent fraudulent activities, all new seller accounts must go through a mandatory verification process before they can start selling.

  • Account Creation: Begin by signing up as a seller and providing your basic business information, contact details, and store name.

  • Mandatory Identity Verification: Upon registration, your store will immediately be placed in "Under Approval" status. During this phase, you will not be able to upload products or make any sales. To get verified, you must submit a clear, scanned copy or photograph of one of the following valid government-issued documents:

    • National ID Card (NID)

    • Valid Passport

    • Driving License

  • Admin Approval: Once you upload your documents, our administration team will review your application. Upon successful verification of your identity, your store will be fully activated, unlocking all dashboard features.

Phase 2: Store Setup & Product Management

Once your store is approved, you will gain full access to your personalized Seller Dashboard.

  • Store Customization: Make your store stand out by uploading a professional brand logo and an attractive store banner. You can also set up your own store policies, including shipping times, return policies, and business hours.

  • Product Listing: Add your products with high-quality images, detailed descriptions, accurate pricing, and proper categories.

  • Inventory Management: You have full control over your stock. You can enable stock tracking, set low-stock warnings, and mark items as "Out of Stock" automatically when they sell out, preventing unfulfillable orders.

  • SEO Optimization: Utilize the built-in SEO tools to add keywords and meta descriptions to your store and individual products, helping you rank higher in search results.

Phase 3: Order Processing & Tracking Management

Handling orders efficiently is the key to customer satisfaction.

  • Real-Time Notifications: Whenever a customer places an order, you will instantly receive an email notification and an alert on your Seller Dashboard.

  • Order Preparation: Navigate to the 'Orders' tab to view the customer’s details, shipping address, and requested items. Prepare and securely package the product for dispatch.

  • Dispatch & Tracking Number Input: Once you hand over the package to a courier service (e.g., Steadfast, Pathao, RedX, etc.), you will receive a tracking ID. You must enter this Tracking Number into the specific order details on your dashboard and update the order status to "Shipped". This allows both the customer and the platform to track the parcel's journey in real-time.

Phase 4: Financial Operations & Cash on Delivery (COD)

We support flexible payment methods to make doing business easier for you.

  • Cash on Delivery (COD) Operations: The majority of orders operate on a COD basis. The courier service will collect the cash directly from the customer upon successful delivery.

  • Receiving Your Payouts:

    • If you are managing your own courier logistics, the courier will disburse the funds directly to your designated bank or mobile banking account (Bkash, Nagad).

    • If the payment goes through the platform's central gateway, you can check your "Earnings" tab and submit a Withdrawal Request. The admin will process your request and transfer your earnings to your preferred account within the stipulated timeframe.

Phase 5: Platform Commission, Premium Membership & Store Suspension Policy

To maintain a sustainable marketplace and provide sellers with flexible growth opportunities, we offer two seller plans: Regular Vendor and Premium Vendor. Each plan comes with its own commission structure and benefits.

Regular Vendor — 15% Commission

  • A flat 15% platform commission is applied to the total value of every successfully delivered order.
  • The commission is deducted or recorded against each successful sale according to the platform's payment and settlement process.
  • Regular Vendors can continue selling products on the marketplace without any premium membership fee, subject to the standard platform terms and conditions.

Premium Vendor — 0% Commission

Sellers who want to maximize their earnings and receive additional promotional support can upgrade to Premium Vendor status.

  • Premium Membership Fee: Monthly  payment of ৳10,000 BDT is required to become a Premium Vendor.
  • 0% Sale Commission: Premium Vendors pay no platform commission on successful product sales after their Premium Membership is activated.
  • Verified Premium Badge: Premium Vendors receive a distinctive Blue Premium Badge on their store/profile, helping customers easily identify them as Premium sellers.
  • Marketing Support: Premium Vendors receive platform-supported marketing and promotional assistance for their products to help increase product visibility and sales opportunities.
  • Premium status and its associated benefits remain subject to the platform's applicable terms, policies, and eligibility requirements.

Commission Payment & Store Suspension

For orders where the seller receives payment directly through COD or external courier settlement, any applicable platform commission will be recorded as a Dues/Outstanding Balance in the Seller Dashboard.

  • Regular Vendors are responsible for clearing their applicable 15% commission dues within the designated payment period.
  • Premium Vendors are not charged the standard sale commission while their Premium Membership remains active.
  • If applicable commission dues remain unpaid beyond the specified deadline, the platform may Suspend/Block the seller account.
  • Consequences of a Blocked Store: When suspended, the seller's products may be hidden from the public marketplace, new orders may be restricted, and withdrawal features may be temporarily disabled.
  • Reactivation: To restore a suspended store, the seller must clear all outstanding dues and meet any applicable reactivation requirements. Once the requirements are fulfilled, the store may be reactivated and its products made visible again.

Phase 6: Customer Interaction & Performance Analytics

  • Store Reviews & Ratings: Customers can leave reviews and rate your store based on product quality and delivery speed. Maintaining a high rating (above 4 stars) will naturally boost your product visibility on the homepage.

  • Sales Reports & Analytics: Use your dashboard to view detailed reports. You can track your daily/monthly sales, identify your top-selling products, and monitor your total earnings and commission deductions.

By following these guidelines, you can ensure a profitable and hassle-free business experience on our platform. Let’s grow together!